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Frequently Asked Questions

My alarm is going off and it is a false alarm, what do I do?

How do I disarm my alarm system?

Why does my keypad display “not ready”?

My alarm system is not working, how do I request a service call?

If I have a non-alarm related emergency should I call Valley Security & Alarm first?

If I lose electric power, will my alarm system still work?

Why is my motion detector providing false detections?

Will VOIP work with my alarm system?

My alarm system is not working, how do I request a service call?

I would like to activate an existing alarm system at my business or residence, what do I do?